TERMS & CONDITIONS
The following terms and conditions apply to all orders placed by the customer (further referred as customer or you) with Kupolės (further seller, us or we) at www.kupoles.com. By using www.kupoles.com and/or placing an order, you agree to be bound by the terms and conditions (further terms) set out here.
Please make sure you to carefully read the terms before placing your order.
We keep the right to adjust terms and conditions without prior notice. The version of the terms that will apply to your order will be those on www.kupoles.com at the time you place your order.
We keep the right to discontinue any products without prior notice.
The prices displayed at www.kupoles.com include European VAT tax of 21% but does not include delivery costs. The customer is responsible for any custom duty and taxes that might occur.
We keep the right to change the prices without prior notice. The prices that will apply to your order will be those displayed on www.kupoles.com at the time you place your order.
3. PAYMENT METHODS
You can pay for your orders with: credit card, debit card.
4. SHIPPING POLICY
Orders are processed within 1-2 business days after the payment is received. The shipping is carried with Lietuvos paštas and depending on the destination it takes from 2 business days to 3 weeks.
Estimated delivery times:
Lithuania - 2-5 business days
Europe - 5-10 business days
USA, Canada, Australia, New Zealand, Russia, Japan, South Korea, China, Turkey, Sri Lanka, non-EU - up to 3 weeks
5. DAMAGED ITEMS
If you received items that are damaged, please take a photo of the item and contact us at email@example.com as soon as possible but not later than 5 working days after receiving delivery. Please place ‘DAMAGE [order number]’ in the subject line. We will organize a replacement or a refund.
6. RETURN POLICY
Cosmetics is the type of product that cannot be returned under EU law if the product is not defective. Nevertheless, if for some reason you are unhappy with your purchase after opening it, please contact us at firstname.lastname@example.org and we will try to find a solution.
7. PERSONAL INFORMATION
You can visit our website anonymously. We will collect only voluntarily submitted information. To place an order you will be asked to submit personal identification information such as first and last name(-s), e-mail address, shipping address, phone number, credit card information. We guarantee that this information is going to be used only to process your order and will not be given to any third parties.
For any further inquiries feel free to contact us at email@example.com